MotoTote Discounts Shipping & Return Policies
Shipping Policy: We usually ship the same day or within 24 hours when you order is received before 12:00 PM Central time. We ship Tuesday - Friday.
We ship FedEx or USPS Priority Mail.
INTERNATIONAL BUYERS: We ship USPS International Priority Mail, insured with tracking to most countries. Price and shipping charges do not include any VAT or import duty tax charged by your country if any.
We also will ship: USPS First Class International Mail to several countries for shipments up to 3.15 lbs., (1.7 kilos) with tracking.
If you received a damaged or broken item, call or email us immediately so we can resolve the issue for you, It is quicker to resolve when you email us with photos of the damage or broken item. Damaged, broken or missing pieces doesn’t happen often, however, DO NOT WORRY, any issues will be resolved quickly.
If the item is delivered in a box apparently damaged by the carrier, if the damage is severe, refuse the delivery, otherwise make a notation on the delivery receipt and ask for a copy.
Return Policy: If for some reason you change your mind about your purchase, we offer a 30 day money back refund, (less shipping charges) item must be returned to us within 30 days, unopened and unused in the same boxes & packing material the item was received in. Return shipping is paid by buyer. If the item was sent with free shipping, the shipping to you will be deducted from your refund.
If item has been opened or not packed properly for return shipping a 15% handling/repackaging charge will apply.
If returning an item, call or email for a Return Authorization Number, (RAN) and the address to return the item.